Communicators and responders have a lot to learn from each other. Notice Jennifer Pearsall’s – from NYC Emergency Management – key points from her post here:
- People are the mission
- Asking ‘why’ will get you further
- Recovery starts with rebuilding a sense of control
Jennifer’s ‘responder truths’ are also ‘communicator truths’:
- We’ll all get further if we remember we’re dealing with real people who have been impacted by our problem.
- We speak to them better when we listen to them better.
- We’ll help people recover when we rebuild their trust.
Stakeholders ‘turn loose’ of a response when they trust the responders. That requires BOTH good decisions AND good communication. Let your responders help you with good communication, while you help them with a good response. Thank you for sharing, Jennifer!
Check out Jennifer Pearsall’s post: here: https://lnkd.in/gFJNpjq