Communicators and responders have a lot to learn from each other.

Communicators and responders have a lot to learn from each other. Notice Jennifer Pearsall’s – from NYC Emergency Management – key points from her post here:

  1. People are the mission
  2. Asking ‘why’ will get you further
  3. Recovery starts with rebuilding a sense of control

Jennifer’s ‘responder truths’ are also ‘communicator truths’:

  1. We’ll all get further if we remember we’re dealing with real people who have been impacted by our problem.
  2. We speak to them better when we listen to them better.
  3. We’ll help people recover when we rebuild their trust.

Stakeholders ‘turn loose’ of a response when they trust the responders. That requires BOTH good decisions AND good communication. Let your responders help you with good communication, while you help them with a good response. Thank you for sharing, Jennifer!

Check out Jennifer Pearsall’s post: here: https://lnkd.in/gFJNpjq