Hope
There is hope! The barrage of COVID-19 news pours down on us and we struggle to rise above it. Additional quarantine and the isolation it brings. Missed dinner dates. Birthdays celebrated alone. Business closures, more market drops, more layoffs and more loss. For most of us, we’re not even into the actual suffering. That will […]
Fear
What we don’t know is always worse than what we do know. Not knowing leads to doubt and fear. Doubt and fear lead to hyperbole and hysteria. And we end up making decisions based on misinformation or overreaction. We’re seeing this dynamic playing out in front of us right now, even in our own lives […]
Communicators and responders have a lot to learn from each other.
Communicators and responders have a lot to learn from each other. Notice Jennifer Pearsall’s – from NYC Emergency Management – key points from her post here: People are the mission Asking ‘why’ will get you further Recovery starts with rebuilding a sense of control Jennifer’s ‘responder truths’ are also ‘communicator truths’: We’ll all get further […]
Three Questions That Will Shape Your Strategy
There’s an adage for all responses: Incidents never happen at headquarters, and they never happen during work hours. This is patently not accurate, but it is prevalent. Your entire operation may be located next to, even around your headquarters facility, or you may hold several far flung facilities. Your operations may run nine-to-five, or around […]
Keeping Your Communication Rights
How do you maintain your voice with changing stakeholders and changing response environments? Incidents and their responses aren’t static; they grow and shrink, settle down and flare up. Each change threatens your ability to maintain a conversation with your stakeholders. An understanding of an incident’s life-cycle can help you understand how your communication process and […]