Time to Review Your Crisis Communication?
Are you sure you’re ready for effective stakeholder communication in a crisis? We all think we have policies, plans, people and a platform at the ready for crisis use, but how ready are they? Does your bridge to recovery look like this one? You may be in worse shape than you think. Have you conducted […]
Best Laid Schemes
“The best-laid schemes o’ mice an’ men, Gang aft a-gley, An’ lea’e us nought but grief an’ pain, For promis’d joy.“Robert Burns Robert Burns was right, clear back in the 1700’s. No matter how well we plan, our plans often go awry. Unfortunately, the result far too often is grief and pain. Time and tides […]
Know Your REAL Enemy
Don’t make shelling personal. Last post, we spent some time looking at likely candidates for the sobriquet ‘enemy’, only to determine that they are not, in fact our enemy. I ended the post with an encouragement to soldier past the hurdles in communication by recognizing each one as an opportunity instead of an enemy. If […]
Know Your Enemy
“You just have to learn that shelling isn’t personal….” More than a decade ago I was having a conversation with a grizzled veteran of oil exploration and production in Africa. We were discussing unusual safety risks when he mentioned his company’s experience with storing of crude oil in tank farms. They were operating in a […]
Four Weddings and a Funeral
If we’re asked to give a speech at a wedding, not one of us will use the services of a public relations or marketing professional to deliver our speech for us. Imagine that you’re attending a wedding, a beautiful, impactful time. When the bride’s and groom’s families and friends gather, we all experience a mixture […]