The Uncounted Cost of Poor Response Communication
How much does bad response communication cost? Is there a penalty for poor performance? In “Getting a handle on a scandal” the Economist Magazine looked at eight different corporate crises since 2010, to determine if they actually damage shareholder value. The consensus from a review of large crises is that a crisis actually does: “After […]
Communicators and responders have a lot to learn from each other.
Communicators and responders have a lot to learn from each other. Notice Jennifer Pearsall’s – from NYC Emergency Management – key points from her post here: People are the mission Asking ‘why’ will get you further Recovery starts with rebuilding a sense of control Jennifer’s ‘responder truths’ are also ‘communicator truths’: We’ll all get further […]
Time to Review Your Crisis Communication?
Are you sure you’re ready for effective stakeholder communication in a crisis? We all think we have policies, plans, people and a platform at the ready for crisis use, but how ready are they? Does your bridge to recovery look like this one? You may be in worse shape than you think. Have you conducted […]
Best Laid Schemes
“The best-laid schemes o’ mice an’ men, Gang aft a-gley, An’ lea’e us nought but grief an’ pain, For promis’d joy.“Robert Burns Robert Burns was right, clear back in the 1700’s. No matter how well we plan, our plans often go awry. Unfortunately, the result far too often is grief and pain. Time and tides […]
Know Your REAL Enemy
Don’t make shelling personal. Last post, we spent some time looking at likely candidates for the sobriquet ‘enemy’, only to determine that they are not, in fact our enemy. I ended the post with an encouragement to soldier past the hurdles in communication by recognizing each one as an opportunity instead of an enemy. If […]