Get Over It
As if life isn’t hard enough, misfortune seems to lurk in the shadows, waiting for opportunity to strike. Crisis seems to bring that opportunity. It goes like this: A crisis occurs, but you’re beginning to rise to the occasion. You’re getting your feet under you and making progress towards a resolution. The goal line is […]
We ARE Home!
The importance of recovery communication Every successful response ends with two competing realities: Responders are happy to leave for home, and affected stakeholders are afraid they’re being abandoned. Communicators need to acknowledge both by providing effective recovery communication. The effectiveness of a response is best proven by it’s demobilization. Much should be made of this […]
I Want to Go Home!
What is the mission of Unified Command? Simple to define, right? Or is it as simple as ‘go home’? Here’s how USDA describes the purpose of Unified Command: “Unified Command is a team effort process, allowing all agencies with geographical or functional responsibility for an incident, to assign an Incident Commander to a Unified Command organization. The […]
Putting the ‘You’ in Unified Command
Where do you fit in the Joint Information Center? You’ve taken all the NIMS training for PIOs. You know Unified Command, you know the Joint Information Center (JIC). You’ve even taken Liaison Officer courses to be sure you’re aware of all the public communication channels that will be used by Unified Command. Your certificates are […]
Nonprofits Have it Right
Stakeholder communication and messaging Effective stakeholder communication is all about saying the right things to the right people. In our everyday world, we do this well. Time and experience teach us the benefit of investing in the people who are strategic to us and as we select these people over time, we get the process […]