Put the pieces of your exercise program together

Have you been able to put the pieces of your exercise program together? Is your organization’s exercise program preparing you for stakeholder communication in a crisis? Do you feel that your communication structure is adequately tested? Exercise planners often don’t recognize the importance of effective stakeholder communication. This bias is evidenced in how often the […]

Stopping the Tide

Sometimes communication isn’t about what has happened: Instead, it’s about what didn’t happen. We all have emergency response plans in place, and we’re all good at activating them (right?). Most organizations conduct near-perfect responses, thanks to excellent planning, training and practicing. But the best of responses are often insufficient to assuage stakeholder concerns. Consider the […]

Survival

2020 continues coming at us relentlessly. The fabrics of our lives, our businesses and our society continue to fray with no end in sight. We watch our organization wrestle with the challenges, we work to do our part to preserve output, services or products. Then we have to commiserate with coworkers as they head out […]