Stopping the Tide
Sometimes communication isn’t about what has happened: Instead, it’s about what didn’t happen. We all have emergency response plans in place, and we’re all good at activating them (right?). Most organizations conduct near-perfect responses, thanks to excellent planning, training and practicing. But the best of responses are often insufficient to assuage stakeholder concerns. Consider the […]
Survival
2020 continues coming at us relentlessly. The fabrics of our lives, our businesses and our society continue to fray with no end in sight. We watch our organization wrestle with the challenges, we work to do our part to preserve output, services or products. Then we have to commiserate with coworkers as they head out […]
Hope
There is hope! The barrage of COVID-19 news pours down on us and we struggle to rise above it. Additional quarantine and the isolation it brings. Missed dinner dates. Birthdays celebrated alone. Business closures, more market drops, more layoffs and more loss. For most of us, we’re not even into the actual suffering. That will […]
Fear
What we don’t know is always worse than what we do know. Not knowing leads to doubt and fear. Doubt and fear lead to hyperbole and hysteria. And we end up making decisions based on misinformation or overreaction. We’re seeing this dynamic playing out in front of us right now, even in our own lives […]
Time to Review Your Crisis Communication?
Are you sure you’re ready for effective stakeholder communication in a crisis? We all think we have policies, plans, people and a platform at the ready for crisis use, but how ready are they? Does your bridge to recovery look like this one? You may be in worse shape than you think. Have you conducted […]