Just the Facts, Ma’am?
It’s 2:00 AM, and the event you’ve feared has occurred. Something went bump in the night. The monster under the bed moved. Chains rattled in the hallway. You got ‘the call’. Something terrible has happened, and now you have to brush the cobwebs off your crisis communication plan and begin to communicate with your stakeholders. In […]
The Peril in Preparation
Time to prepare is precious. While time to prepare is precious and should be used wisely, there are actually some dangers to be conscious of in preparation. The time that is our friend – the very time to think, strategize and perfect your communication products – can work against us. The problem with preparing crisis […]
The Danger of Being Unprepared
What happens if you’re not prepared when a crisis strikes? What will happen if you simply haven’t got around to crafting a crisis communication strategy, plan or process? What could go wrong? First of all, remember that 99% of the time, no preparation is enough preparation. This is not an excuse to defer the important work […]
Policy Without Perspective Can Ruin Your Reputation
Here’s an example of how policy without perspective can ruin your reputation, courtesy of the Vermilion Parish School Board, in Louisiana. Take your pick of the following headlines: Watch and read KATC’s full coverage of the Vermilion teacher incident “He did exactly what he was hired to do. He followed the procedures completely.” Teacher handcuff […]
That was then, this is now
While serving as Associate Director of my local United Way I had opportunity to work with a master of change management. In his tenure as Executive Director, he not only strengthened the structure and management of the agency, but he also poured his wisdom into many of our member agencies and he freely shared it […]