Communicators and responders have a lot to learn from each other.

Communicators and responders have a lot to learn from each other. Notice Jennifer Pearsall’s – from NYC Emergency Management – key points from her post here: People are the mission Asking ‘why’ will get you further Recovery starts with rebuilding a sense of control Jennifer’s ‘responder truths’ are also ‘communicator truths’: We’ll all get further […]

Three Questions That Will Shape Your Strategy

There’s an adage for all responses: Incidents never happen at headquarters, and they never happen during work hours. This is patently not accurate, but it is prevalent. Your entire operation may be located next to, even around your headquarters facility, or you may hold several far flung facilities. Your operations may run nine-to-five, or around […]

Keeping Your Communication Rights

How do you maintain your voice with changing stakeholders and changing response environments? Incidents and their responses aren’t static; they grow and shrink, settle down and flare up. Each change threatens your ability to maintain a conversation with your stakeholders. An understanding of an incident’s life-cycle can help you understand how your communication process and […]