We ARE Home!
The importance of recovery communication Every successful response ends with two competing realities: Responders are happy to leave for home, and affected stakeholders are afraid they’re being abandoned. Communicators need to acknowledge both by providing effective recovery communication. The effectiveness of a response is best proven by it’s demobilization. Much should be made of this […]
Become Us in the Recovery
All incidents start locally A truism of response is that all incidents start locally, and all incidents end locally. A spill starts somewhere. A forest fire starts at a specific location. Earthquakes have epicenters. Every response starts with a specific event, at a specific time and in a specific place. This is important when you […]
Becoming ‘Us’ – Response to Recovery
There are two arenas where we must work on becoming ‘Us’ – one arena for efficiency, the other arena for impact. First, for efficiency, becoming ‘Us’ inside Unified Command, with your response partners. Then, for impact, becoming ‘Us’ outside Unified Command, in the community as you communicate with affected stakeholders. Go home A key aspect […]
The Compassion Challenge
Why don’t people care any more? It’s a decades-old puzzle: Human beings are noted for incredible acts of heroism, kindness and generosity, yet we’re also known for selfish, self-centered actions and the capability to seemingly ignore evil as it occurs around us. Sociologists debate the answer, ethicists explain the issue and we just accept it […]
A brave new world – lessons for communications
Today’s lesson for tomorrow’s communicators The world is changing ever faster. I’m old enough to remember waiting for checks to come in the mail. I remember faxing. I remember my first email, and wondering if I’d need a desktop computer for my first job. Yet more change has occurred in the past 5 years than […]