Endurance

Depending on where you live, you’re entering week 4 of the COVID-19 pandemic. Or week 5. Or week 6. Or week ?? We all know one thing though: It’s already gone on longer than we wish it would. Here in Washington State, we’re entering week 4 of Gov. Jay Inslee’s “Stay Home, Stay Healthy” order, […]

How Do You Burst the Outrage Balloon?

Accidents are inevitable, so we prepare for them. Good communication planning includes preemptive actions to build stakeholder trust and acceptance. We work hard to make sure our neighbors and communities understand that we are trying to be good neighbors. We bank on their goodwill and make sure we’re ready to respond to the inevitable accident. […]