The Uncounted Cost of Poor Response Communication
How much does bad response communication cost? Is there a penalty for poor performance? In “Getting a handle on a scandal” the Economist Magazine looked at eight different corporate crises since 2010, to determine if they actually damage shareholder value. The consensus from a review of large crises is that a crisis actually does: “After […]
Communicators and responders have a lot to learn from each other.
Communicators and responders have a lot to learn from each other. Notice Jennifer Pearsall’s – from NYC Emergency Management – key points from her post here: People are the mission Asking ‘why’ will get you further Recovery starts with rebuilding a sense of control Jennifer’s ‘responder truths’ are also ‘communicator truths’: We’ll all get further […]
Know Your REAL Enemy
Don’t make shelling personal. Last post, we spent some time looking at likely candidates for the sobriquet ‘enemy’, only to determine that they are not, in fact our enemy. I ended the post with an encouragement to soldier past the hurdles in communication by recognizing each one as an opportunity instead of an enemy. If […]
Four Weddings and a Funeral
If we’re asked to give a speech at a wedding, not one of us will use the services of a public relations or marketing professional to deliver our speech for us. Imagine that you’re attending a wedding, a beautiful, impactful time. When the bride’s and groom’s families and friends gather, we all experience a mixture […]
Locked, Loaded and Out of Luck
What causes great communicators to stumble in an escalating crisis? Sometimes our capability gets in our way.