Know Your REAL Enemy
Don’t make shelling personal. Last post, we spent some time looking at likely candidates for the sobriquet ‘enemy’, only to determine that they are not, in fact our enemy. I ended the post with an encouragement to soldier past the hurdles in communication by recognizing each one as an opportunity instead of an enemy. If […]
Four Weddings and a Funeral
If we’re asked to give a speech at a wedding, not one of us will use the services of a public relations or marketing professional to deliver our speech for us. Imagine that you’re attending a wedding, a beautiful, impactful time. When the bride’s and groom’s families and friends gather, we all experience a mixture […]
Locked, Loaded and Out of Luck
What causes great communicators to stumble in an escalating crisis? Sometimes our capability gets in our way.
Keeping Your Communication Rights
How do you maintain your voice with changing stakeholders and changing response environments? Incidents and their responses aren’t static; they grow and shrink, settle down and flare up. Each change threatens your ability to maintain a conversation with your stakeholders. An understanding of an incident’s life-cycle can help you understand how your communication process and […]
Get Over It
As if life isn’t hard enough, misfortune seems to lurk in the shadows, waiting for opportunity to strike. Crisis seems to bring that opportunity. It goes like this: A crisis occurs, but you’re beginning to rise to the occasion. You’re getting your feet under you and making progress towards a resolution. The goal line is […]