Relationships from fast-food to Facebook
Managing relationships more effectively No management degree should be offered without requiring a stint of managing a fast-food restaurant. These workplaces present unique management challenges as they combine low wages, high turnover, part time loyalty and portability. Fast food employees are starting their work career, hoping to move on and up to better work at […]
When did I become the bad guy?
I thought we were the good guys Today’s asymmetrical reputational risk environment can be baffling to non-communicators. We all expect that justice and truth prevail, that if we do the right thing everything will be all right. Corporations try to be good public citizens. Doctors try to save lives. Airlines try to keep to their […]
People who need people
Why is it difficult for organizations to properly weigh the costs and benefits of public communication in a crisis? A common observation from attending exercises; organizations can spend more money on food at one exercise than they spend on crisis communication preparedness for an entire year. Countless sums of money are invested in response tools, […]