In a Worst Case incident, a large group of concerned stakeholders will be expecting to receive information from you directly. They want to know what is happening NOW. Not communicating directly to them impacts their opinion of your organization, the effectiveness of your response and their willingness to trust you. Not a great starting point!
Making the Best out of the Worst #5
Making the Best out of the Worst: #4
This post is the fourth ‘Lessons Learned’ from my experiences in several Worst Case Drills (WCDs) held in 2024. Each ‘Lessons Learned’ focuses on a specific issue revealed in the WCDs that affects communicators’ ability to communicate in a crisis. I plan on posting ome each week over the next several weeks. Feel free to […]
Making the Best out of the Worst: #2
The greatest of all drills is the Worst Case Drill (WCD). A WCD simulates a worst case incident to fully test an operator’s response capability. Participating in a WCD allows oil handling operations to gain a greater understanding of the strengths and weaknesses of their oil spill contingency plans, equipment, and procedures. Since communicators usually […]
Know Your REAL Enemy
Don’t make shelling personal. Last post, we spent some time looking at likely candidates for the sobriquet ‘enemy’, only to determine that they are not, in fact our enemy. I ended the post with an encouragement to soldier past the hurdles in communication by recognizing each one as an opportunity instead of an enemy. If […]